Refund Policy
Last updated: 15 October 2026
The TripWatch Watch Pass is a one-time digital monitoring service. This Policy explains how cancellation and refund requests are handled while preserving any mandatory consumer rights that apply to you.
Before the first completed live check
If no Watch Pass live check has been completed yet, an eligible paid Watch Pass can be refunded directly from My Watches using the self-service refund option. A successful refund stops future monitoring and returns the payment to the original payment method through Stripe.
After the first completed live check
Once TripWatch has completed the first live monitoring check, the automatic self-service refund option is no longer available because the paid monitoring service has begun to be delivered. You can still contact us about exceptional circumstances or any mandatory consumer right that may apply. Where applicable law permits, any refund may reflect the proportion of service already provided.
Consumer withdrawal rights
Some consumers, including certain customers in the European Economic Area or United Kingdom, may have a statutory cooling-off or withdrawal period for online service purchases. Before paid checkout, TripWatch asks you to request that the Watch Pass service begins immediately. Requesting immediate performance does not remove rights that cannot legally be excluded. Where applicable law allows it, you may be responsible for a proportionate amount for service supplied before you exercise a withdrawal right.
Provider failures and retries
A temporary flight or hotel data-provider failure does not consume one of your 3 completed Watch Pass checks. TripWatch may retry the same check automatically.
If TripWatch cannot provide the monitoring service purchased because of a persistent technical problem, contact us so we can review the case and, where appropriate, provide a refund or other remedy required by applicable law.
How to request a refund
When the self-service option is available, use the refund button in My Watches. If it is no longer available, or you believe a legal right or exceptional circumstance still applies, email support@tripwatch.eu. Do not send full payment-card details. Requests are handled by CUBE MARKETING WEB, LLC, 7345 W Sand Lake Rd, STE 210 - Office 5709, Orlando, FL 32819, United States.
Refund method and timing
Approved refunds are returned to the original payment method where supported. Processing time after approval depends on Stripe, your bank or your payment provider and can vary.
Mandatory rights
Nothing in this Policy removes or limits cancellation, refund, conformity or other statutory rights that cannot legally be excluded under the law applicable to you.